User Agreement

Privacy Policy describes how we collect, use, store and protect your personal data when you visit our website and purchase digital products (PDF knitting patterns). We comply with the applicable laws of the Republic of Moldova, including Law No. 133/2011 on Personal Data Protection, as well as the EU General Data Protection Regulation (GDPR), where applicable.

1. Data We Collect

1.1 Data you provide

  • Name and surname

  • Email address

  • Billing information (country, city, postal code)

  • Order details

1.2 Automatically collected data

  • IP address

  • Device type and browser

  • Pages viewed

  • Cookies and similar technologies

We do not collect or store payment card details. Payments are processed securely by third-party providers.

2. Purpose of Data Processing

We process your data for the following purposes:

  • To process and deliver your order

  • To provide digital product downloads

  • To communicate regarding your purchase

  • To maintain and improve the website

  • To comply with legal and accounting requirements under the law of the Republic of Moldova

3. Legal Basis for Processing

We process your data based on:

  • Contract performance — to deliver purchased digital products

  • Legal obligation — compliance with the law of the Republic of Moldova

  • Legitimate interest — website security and analytics

  • Consent — for optional marketing emails

4. How We Store and Protect Your Data

We store personal data on secure servers and take technical and organizational measures to prevent unauthorized access, loss, or misuse.

We retain personal data only as long as necessary for order processing, accounting, and to fulfill legal obligations under the law of the Republic of Moldova.

5. Sharing Your Data

We may share your data only with:

  • Payment processors 

  • Website hosting providers

  • Email service providers

  • Accounting services, where required by the law of the Republic of Moldova

We do not sell or rent personal data to third parties.

6. International Data Transfers

If data is transferred outside the Republic of Moldova or the EU, it is done only to countries with adequate protection or under Standard Contractual Clauses (GDPR).

7. Your Rights

Under GDPR and the law of the Republic of Moldova, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Object to processing

  • Request data portability

  • File a complaint with the National Center for Personal Data Protection of the Republic of Moldova

8. Cookies

We use cookies to improve website functionality and analytics. You may disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy. Updates will be posted on this page.

10. Refund 

Loss of Right of Withdrawal Due to the nature of digital goods (PDF files) which are instantly delivered and cannot be returned, all sales are final and non-refundable. In accordance with Article 13, paragraph 3, letter (l) of Law No. 105 of 13.03.2003 on Consumer Protection of the Republic of Moldova, the consumer loses the right to withdrawal from the distance contract if the supply of the digital content began with the consumer’s explicit prior consent and after acknowledging that they consequently lose their right of withdrawal. By completing the purchase, you explicitly agree to the immediate delivery and waive your right to a refund.

10.2. Exceptions (Defective Content) A full refund or replacement will be provided only if the digital file is defective, damaged, or cannot be opened/used due to technical issues on the Company's side. The customer must notify the Company within 7 days of purchase.

11. Contact

Email: margaryta.berdychevska@gmail.com

Alba Iulia 75/N, of. 317 Chișinău, MD-2071, MD

c/f 1019600031984

Berdychevska Wool, SRL